Platform Terms and Conditions
Last updated:
Effective Date: 15 September 2026
1. About these Terms
These Platform Terms and Conditions (Terms) govern access to and use of Valor’s browser-based esports training and educational platform, related applications, content, support services and school account-management tools (together, the Platform).
The Services are provided by Valor Esports Pty Ltd (ABN 94 648 832 080), which owns and operates the Platform. The contracting entity is identified in the applicable order form, subscription agreement or other purchasing document (Order). If no entity is identified, the Contracting Entity is:
(a) Valor US Operations, Inc. for a Customer located in the United States; or
(b) Valor Esports Pty Ltd ABN 94 648 832 080 for a Customer located elsewhere,
in each case referred to as Valor, we, us or our.
The Customer is the school, school district, local education agency, board of education, education department or other accredited educational institution identified in an Order accepted by Valor. An organisation that is not an educational institution may become a Customer only if Valor expressly agrees in a signed Order that the organisation is acquiring the Platform for a school-managed educational program and identifies the educational institutions covered by that Order.
A teacher, administrator, coach, student or other person whom the Customer permits to use the Platform is a User. A reseller is not a Customer or User merely because it markets, invoices or facilitates access to the Platform.
The Customer becomes bound by the Agreement only when an authorised representative signs an Order or completes an electronic acceptance process that expressly identifies the Customer and these Terms. Creating an account, administering an account or allowing a student to use the Platform does not, by itself, represent that an individual has authority to bind a public school or other Customer. A student cannot accept the Agreement on behalf of any person or entity.
Valor’s Privacy Policy is a public notice describing Valor’s data-handling practices and is available at https://valoresports.com/privacy-policy/. It is not incorporated into the Agreement and does not expand Valor’s authority to process Student Data, reduce Valor’s contractual obligations or amend the Customer’s documented instructions.
2. Contract documents and priority
The agreement between Valor and the Customer consists of:
(a) the applicable Order accepted by Valor;
(b) any data privacy agreement, state-specific addendum or other amendment signed by both parties; and
(c) these Terms.
Together, these documents are the Agreement.
If there is a direct conflict concerning Student Data, a signed state-specific addendum or mandatory district data agreement controls, followed by any signed data privacy agreement, the Order and these Terms. For other conflicts, the Order controls over these Terms. A purchase order or reseller document does not amend the Agreement unless Valor expressly accepts the amendment in writing.
The Privacy Policy provides notice of Valor’s practices but does not grant Valor a contractual right to collect, use or disclose information beyond the rights granted by the Agreement.
If the Customer purchases through an authorised reseller, the reseller may manage pricing, invoicing and first-line commercial support. The Customer’s right to use the Platform remains subject to these Terms. A reseller cannot amend these Terms or make commitments for Valor unless Valor agrees in writing.
3. School-only access and eligibility
The Platform is supplied for school-managed educational use. Valor does not offer the Platform under these Terms as a direct-to-consumer service for students or individual gamers.
The Customer may authorise students, including students under 13, to use school-managed accounts where the Customer has the legal authority and any required consent to do so. Users may access the Platform only through accounts, school codes, single sign-on connections or other methods authorised by the Customer.
The Customer is responsible for determining which Users may access the Platform, assigning appropriate roles and ensuring that use is suitable for its students, curriculum, safeguarding requirements and local law.
4. Licence and permitted use
Subject to the Agreement and payment of applicable fees, Valor grants the Customer a limited, non-exclusive and non-transferable right, terminable only as provided in the Agreement, during the subscription term to allow its authorised Users to access and use the Platform for the Customer’s internal educational purposes.
The Customer may use Platform reports and downloadable materials for its internal teaching, program administration and student-support activities. The Customer must not sell, sublicense, commercially distribute or publicly publish Valor content except with Valor’s written permission.
No rights are granted except those expressly stated in the Agreement.
5. Customer responsibilities and supervision
The Customer will:
(a) use the Platform only for legitimate educational and school-administration purposes;
(b) provide accurate Customer and administrator information;
(c) manage User access, roles, classes and school codes;
(d) promptly disable access for Users who leave or are no longer authorised;
(e) protect administrative credentials and notify Valor promptly of suspected unauthorised access;
(f) provide appropriate supervision and safeguarding for student use, including any gameplay, live coaching, team activities or use of third-party games outside the Platform;
(g) obtain any licences, devices, game accounts, network access and third-party permissions required to use supported games; and
(h) comply with applicable education, privacy, child-safety, export-control and sanctions laws.
Valor provides educational technology and curriculum. Valor does not assume the Customer’s duty to supervise students, make safeguarding decisions, obtain game licences or manage conduct occurring in a game, voice-chat service, competition or other third-party environment.
6. School authorisation, COPPA and FERPA
6.1 Authority
The Customer represents that it has authority to provide or direct the provision of Student Data to Valor and to authorise Valor’s processing of Student Data for the Platform.
6.2 COPPA school consent for collection and use
To the extent permitted by the Children’s Online Privacy Protection Act (COPPA), the Customer authorises Valor to collect and use personal information from students under 13 as the Customer’s agent and on behalf of their parents, solely to provide the school-authorised educational services described in the Order and any applicable data privacy agreement. This authorisation does not extend to an unrelated commercial purpose, Targeted Advertising, marketing to students or the sale of personal information.
The Customer represents that its authorisation is limited to an educational context, that it has determined Valor’s collection and use are appropriate for that context, and that it will provide parents or guardians any notice required for the Customer to provide consent on their behalf.
6.3 Separate authorisation for disclosure to service providers
The authorisation in section 6.2 does not, by itself, authorise disclosure of student personal information to a third party. The Customer may separately authorise Valor to disclose that information to the subprocessors expressly identified in a signed Order, data privacy agreement or subprocessor schedule, but only to the extent necessary for each subprocessor to provide an identified hosting, authentication, database, security, support or other function integral to the school-authorised Platform.
Valor will not disclose student personal information to an optional analytics provider or another provider whose processing is not integral to the Platform unless the Customer gives a separate affirmative authorisation or Valor obtains any parental consent required by COPPA. The Customer may withhold authorisation for non-integral disclosures without losing access to the core educational Platform.
A disclosure authorisation does not permit a subprocessor to sell Student Data, use it for Targeted Advertising, market to students, build an unrelated profile or use it for its own unrelated commercial purpose.
6.4 FERPA school-official relationship
To the extent Student Data constitutes education records subject to the Family Educational Rights and Privacy Act (FERPA), the Customer designates Valor as a school official only after determining that:
(a) Valor performs an institutional service or function for which the Customer would otherwise use employees;
(b) Valor has a legitimate educational interest in the education records needed to provide the contracted Platform; and
(c) Valor meets the Customer’s criteria for a school official with a legitimate educational interest, as stated in the Customer’s annual FERPA notice.
Through the Agreement and the Customer’s documented instructions, Valor will remain under the Customer’s direct control regarding the use and maintenance of education records. Valor will use education records only for the purposes for which the Customer disclosed them and will not redisclose them except as directed by the Customer or permitted by FERPA, including 34 C.F.R. § 99.33. Valor will not use the school-official designation as authority to process education records for its own unrelated purposes.
6.5 Parent and student requests
The Customer is generally responsible for verifying the identity and authority of a parent, guardian or eligible student and determining how to respond to a request to access, correct, restrict or delete Student Data. Valor will provide reasonable assistance as required by applicable law and any applicable data privacy agreement. If a parent contacts Valor directly, Valor may refer the request to the Customer for verification and instructions unless applicable law requires Valor to respond directly.
7. Accounts and account security
Customer administrators may create, invite, connect, manage and disable User accounts. Students must not independently create a Customer, school or administrator account.
The Customer and each User must keep login credentials, school codes, PINs and access links confidential and must not share them except as permitted by the Customer. The Customer is responsible for activity occurring through its accounts to the extent caused by its or its Users’ acts or omissions.
Standard student usernames are generated pseudonymously by default. If the Customer uses an administrator-editable username field, it must avoid entering unnecessary personal information, including full names, student numbers or network identifiers, unless the Customer has determined that doing so is necessary and lawful.
The Customer must notify Valor promptly at corporate@valoresports.com if it becomes aware of suspected account compromise, unauthorised access or misuse.
8. Privacy and Student Data
Student Data means information relating to an identified or identifiable student that Valor receives, generates or maintains through a school-managed account, including personal information under COPPA and personally identifiable information from education records under FERPA. Persistent pseudonymous identifiers remain Student Data where Valor or the Customer can link them to a student or account.
De-identified Data means information processed so that it does not reasonably identify, and cannot reasonably be linked to, a particular student, taking account of other information reasonably available to the person holding it. Persistent identifiers and pseudonymous records that Valor can reconnect to a student or account are not De-identified Data.
Targeted Advertising means advertising selected for a student based on Student Data or a profile built from the student’s activities over time. It does not include a contextual educational message, a teacher-facing product notice or a response to a User’s direct request.
Valor will handle personal information only as authorised by the Agreement, the Customer’s documented instructions and applicable law. The Privacy Policy provides public notice of Valor’s practices but does not alter those contractual limits. Valor will not:
(a) sell or rent Student Data;
(b) use Student Data for Targeted Advertising;
(c) send marketing communications to school student accounts;
(d) build an unrelated commercial profile of a student; or
(e) use Student Data for a purpose materially inconsistent with the school-authorised educational services.
The Customer must not intentionally provide data categories that Valor does not request or require, including medical records, disability or individual education plan information, biometric identifiers, precise geolocation, parent financial information or government identifiers, unless Valor first agrees in writing that the information is necessary and establishes an appropriate method for processing it.
A signed data privacy agreement may impose additional requirements concerning Student Data, including access, security, retention, deletion, incident notification, location and subprocessors.
9. Acceptable use
A User must not, and the Customer must not knowingly permit any User to:
(a) interfere with, disrupt, overload or impair the Platform;
(b) access or attempt to access another person’s account, another Customer’s information, or any non-public system without authorisation;
(c) introduce malicious code or evade a security, access-control or usage restriction;
(d) copy, scrape, harvest or extract Platform data or content by automated means except through an interface expressly provided or approved by Valor;
(e) reverse engineer, decompile, disassemble or attempt to derive source code, except to the limited extent that applicable law prohibits this restriction;
(f) use the Platform or Valor content to build or train a competing product, service or artificial intelligence model;
(g) infringe intellectual-property, privacy or other rights;
(h) upload, submit or communicate unlawful, harmful, deceptive, discriminatory, harassing or inappropriate material;
(i) use the Platform for cheating, unauthorised game modification, wagering, gambling or conduct that violates a game publisher’s rules; or
(j) use the Platform in violation of law or the Agreement.
Valor may investigate suspected misuse and may remove content, restrict functionality or suspend access where reasonably necessary to protect Users, Customers, Valor or the Platform.
Security vulnerabilities should be reported promptly to corporate@valoresports.com and must not be publicly disclosed before Valor has had a reasonable opportunity to investigate and remediate them.
10. Valor content and intellectual property
Valor and its licensors own the Platform and all associated software, curriculum, videos, graphics, learning paths, drills, quizzes, activities, documentation, trademarks and other content, excluding materials and information supplied by the Customer and third-party game materials.
The Customer retains its rights in information and materials it supplies to Valor. The Customer grants Valor a limited right to host, copy, process and display those materials only as necessary to provide the Platform and comply with the Agreement.
If the Customer or a User provides suggestions or feedback, Valor may use them without restriction or payment, provided Valor does not publicly identify the Customer or disclose Student Data in doing so.
Nothing in the Agreement transfers ownership of Student Data or student work to Valor.
11. Third-party games, integrations and services
The Platform may teach skills relating to, embed content from, or link to independently operated games and publisher services. Those services may have their own terms, privacy policies, age ratings, account requirements and community features. Unless an Order states otherwise, the Customer is responsible for determining whether students may use those independent services, obtaining required game licences or accounts, and supervising gameplay, voice chat, competitions and other conduct outside the Platform.
Valor does not control and is not responsible for the availability, moderation, advertising, security or data practices of an independent game or service that the Customer or a User accesses separately from the Platform. Valor does not grant a licence to a third-party game and does not represent that it is affiliated with or endorsed by a publisher unless expressly stated.
This disclaimer does not apply to Valor’s own conduct, to a third-party component embedded and controlled by Valor as part of the Platform, or to a subprocessor engaged by Valor to process Student Data. Valor remains responsible for those integrations and subprocessors to the extent stated in the Agreement and applicable law.
If a publisher or other dependency materially removes functionality included in a paid Order, Valor will use reasonable efforts to provide notice and a substantially equivalent alternative. If Valor cannot do so, the Customer may terminate the materially affected portion and receive a prorated refund of prepaid fees for the unused period.
12. Orders, fees and resellers
Fees, currency, taxes, subscription length, renewal, licence quantities and payment terms are stated in the applicable Order or reseller agreement. Unless the Order states otherwise, fees are non-cancellable and non-refundable after the subscription begins, except where the Agreement or applicable law provides otherwise.
The Customer must pay applicable taxes other than taxes based on Valor’s net income. Overdue undisputed amounts may result in suspension after reasonable notice.
If the Customer purchases through a reseller, amounts owed to the reseller are governed by the Customer’s agreement with that reseller. Valor may suspend or terminate access if the reseller notifies Valor that the applicable subscription has expired, been cancelled or remains unpaid, subject to any contrary written agreement between Valor and the Customer.
Trials, pilots and complimentary access may be limited in duration, functionality or support and may be discontinued on reasonable notice. Unless an Order states otherwise, they are provided without service-level commitments.
12.1 Public and governmental Customers
If the Customer is a public school, school district or governmental entity:
(a) nothing in the Agreement requires the Customer to act beyond its statutory authority, waive sovereign or governmental immunity, submit to a law or venue it cannot lawfully accept, indemnify another party where prohibited, or make a payment except from lawfully available and appropriated funds;
(b) any indemnity, automatic-renewal, non-refundable-payment, interest, attorneys’ fees or similar obligation applies only to the extent permitted by the law governing the Customer;
(c) the Agreement does not create a debt extending beyond the Customer’s current lawful appropriation, and the Customer may terminate at the end of a funded period if the relevant governing body does not appropriate funds, upon reasonable written evidence of non-appropriation; and
(d) an electronic acceptance, amendment or waiver binds the Customer only if made by a representative who has actual authority under the Customer’s applicable contracting requirements.
This section does not relieve the Customer of payment for Platform services properly provided from available and appropriated funds. This section controls over an inconsistent provision in these Terms or an Order unless the Customer expressly agrees otherwise in a signed writing and has lawful authority to do so.
13. Platform operation and changes
Valor will use reasonable care and skill in providing the Platform. We may update content, supported games, interfaces and functionality to improve, secure or maintain the Platform.
Valor may discontinue a material feature where reasonably necessary because of security, law, publisher restrictions, third-party dependencies or product changes. Where practicable, Valor will give affected Customers reasonable notice and seek to provide a substantially equivalent alternative.
The Platform may be unavailable because of maintenance, faults, internet conditions or third-party services. Unless an Order expressly includes a service level, Valor does not guarantee uninterrupted or error-free availability.
Beta, preview or experimental features may be changed or withdrawn and should not be relied on for critical school operations.
14. Suspension and termination
The Customer’s access continues for the term stated in the Order. Either party may terminate as permitted by the Order or another written agreement.
Valor may suspend access where reasonably necessary to:
(a) prevent or address a security threat, unlawful activity or material breach;
(b) protect Student Data, Users or the Platform;
(c) respond to a legal requirement; or
(d) address overdue undisputed fees after reasonable notice.
Where practicable, Valor will give prior notice and limit suspension to affected accounts or functionality. Valor will restore access when the reason for suspension has been resolved.
On expiry or termination, Valor will promptly disable the Customer’s and Users’ access. Valor will make Student Data available for return, and will delete, destroy or irreversibly De-identify Student Data, according to the specific periods and procedures stated in the applicable signed data privacy agreement or Order.
Valor will not retain Student Data indefinitely, represent pseudonymous linked records as De-identified Data, or certify complete destruction unless the relevant identity, application, analytics, log and backup stores have been addressed. Any Student Data retained temporarily for an agreed transition, backup or legal-retention purpose remains protected by the Agreement and may not be used for another purpose.
Terms that by their nature should continue, including intellectual property, confidentiality, accrued payment obligations, disclaimers, liability limits and general provisions, survive termination.
15. Confidentiality
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use that information only for the Agreement, protect it with reasonable care and disclose it only to personnel, contractors and professional advisers who need it and are bound to protect it.
Confidential information does not include information that the receiving party can demonstrate is public through no breach, was already lawfully known, is received lawfully without restriction, or is independently developed without use of the other party’s confidential information.
A party may disclose confidential information where legally required, provided it gives notice where permitted and discloses only what is required. Student Data is Customer confidential information regardless of marking and remains subject to the Agreement and applicable law.
16. Educational, wellbeing and service disclaimers
The Platform provides educational content and school-facing tools. It does not provide medical, psychological, counselling, diagnostic, crisis-monitoring or emergency services. Wellbeing check-ins are limited educational self-report measures and are not clinical assessments.
Valor does not undertake to monitor individual responses in real time, determine whether a student is at risk, contact emergency services or replace the Customer’s safeguarding, mandatory-reporting, counselling or student-support procedures. The Customer must assign appropriately trained personnel to review information made available through the Platform and determine what action, if any, is appropriate.
The Customer must not use a wellbeing response, game-performance measure, rating or automated recommendation as the sole basis for a diagnosis, disciplinary action, special-education determination or other decision producing a significant effect on a student. Platform information may be incomplete, inaccurate or unsuitable for a particular student and must be interpreted by the Customer in context.
To the maximum extent permitted by law, and except for an express commitment in the Agreement, the Platform is provided on an “as available” basis. Valor excludes implied warranties, guarantees and conditions to the extent they can lawfully be excluded. Nothing in these Terms excludes a right or remedy that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.
17. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or business opportunity.
Except as stated below, each party’s aggregate liability arising out of or relating to the Agreement will not exceed the fees paid or payable for the affected Platform services during the 12 months preceding the event giving rise to the claim.
Each party’s aggregate liability for breach of confidentiality, violation of its Student Data obligations, or its indemnity obligations under section 18 will not exceed two times that amount.
The foregoing caps do not apply to:
(a) the Customer’s obligation to pay properly due fees;
(b) fraud or wilful misconduct;
(c) liability that cannot lawfully be limited; or
(d) Valor’s obligations concerning a claim that the Platform infringes a third party’s intellectual-property rights.
Nothing in this section expands the liability or waives an immunity of a public or governmental Customer beyond what applicable law permits.
18. Indemnities
Valor will defend the Customer against a third-party claim that the Customer’s authorised use of the Platform infringes that third party’s patent, copyright, trademark or trade-secret right, and will indemnify the Customer against damages and reasonable costs finally awarded or agreed in a settlement approved by Valor. Valor has no obligation to the extent a claim results from Customer materials, unauthorised modification or use, or combination with an item not supplied or approved by Valor. If such a claim is likely, Valor may obtain the right to continue use, modify or replace the affected item, or terminate the affected Platform services and refund prepaid fees for the unused period.
Subject to the public-entity limitations in these Terms, the Customer will defend Valor against a third-party claim to the extent caused by:
(a) Customer materials that infringe the third party’s rights; or
(b) the Customer’s knowing and unlawful use of the Platform contrary to Valor’s written instructions,
and will indemnify Valor against damages and reasonable costs finally awarded or agreed in an approved settlement. The Customer is not required to indemnify Valor for the independent acts of a student or other User that the Customer did not direct, authorise or knowingly permit.
An indemnified party must promptly notify the indemnifying party, provide reasonable cooperation and allow the indemnifying party to control the defence. A settlement may not admit fault by or impose a non-monetary obligation on the indemnified party without its written consent.
19. Governing law and disputes
Subject to section 12.1, the governing law and dispute forum stated in the Order apply. If the Order is silent:
(a) for a United States public school, school district or governmental Customer, the Agreement is governed by the mandatory law applicable to that Customer, and proceedings may be brought only in a court in which that Customer may lawfully be sued;
(b) for another United States Customer, the Agreement is governed by Delaware law and the parties submit to the state and federal courts located in Delaware; and
(c) for a Customer outside the United States, the Agreement is governed by Queensland law and the parties submit to the courts of Queensland.
Nothing in the Agreement waives a public Customer’s sovereign or governmental immunity, statutory defences, notice-of-claim requirements or limits on available remedies.
Before commencing formal proceedings, each party will attempt in good faith to resolve the dispute through an authorised representative. This requirement does not prevent either party seeking urgent injunctive or protective relief.
20. Changes to these Terms
Valor may update these Terms prospectively for a renewal term by giving the Customer at least 30 days’ prior notice of a material change. A material change will not apply during a current paid term unless:
(a) an authorised representative of the Customer agrees in writing;
(b) the change is required by applicable law; or
(c) the change is reasonably necessary to address an urgent security risk and does not materially reduce the Customer’s contractual rights.
Continued use does not constitute acceptance where the Customer’s applicable procurement law or contracting requirements require an authorised signature or other formal approval. No update to these Terms may override a signed data privacy agreement, state-specific addendum or Order.
21. General
21.1 Notices
Legal notices must be in writing. Notices to Valor must be sent to corporate@valoresports.com and, for formal legal notices, to: Valor Esports Pty Ltd, PO Box 1977, Sunnybank Hills QLD 4109, Australia.
Notices to the Customer may be sent to the administrator or billing contact recorded in the Order or Customer account.
21.2 Assignment
Neither party may assign the Agreement without the other’s prior written consent, which must not be unreasonably withheld. Either party may assign the Agreement in connection with a merger, corporate reorganisation or sale of substantially all relevant assets, provided the assignee assumes the assigning party’s obligations. Any successor processing Student Data remains subject to the applicable privacy obligations.
21.3 Force majeure
Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, excluding payment obligations. The affected party will take reasonable steps to minimise the impact and resume performance.
21.4 Independent contractors
The parties are independent contractors. The Agreement does not create a partnership, joint venture or employment relationship. Valor acts as the Customer’s school official solely for FERPA purposes as stated in section 6.4.
21.5 No third-party beneficiaries
Except where applicable law gives enforceable rights to students or parents, the Agreement does not create rights for a third party.
21.6 Waiver and severability
A failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be interpreted as narrowly as necessary to make it enforceable, and the remaining provisions continue in effect.
21.7 Entire agreement
The documents listed in section 2 constitute the entire agreement concerning the Customer’s use of the Platform and supersede prior discussions on that subject. An amendment must be in writing and agreed by authorised representatives, except for updates made under section 20.
21.8 Electronic acceptance
Subject to section 12.1 and the Customer’s applicable contracting requirements, the Agreement may be accepted electronically. Electronic acceptance, an electronic signature and counterparts have the same effect as an original signed document.
Contact
Questions about these Terms may be sent to:
Valor Esports
Email: corporate@valoresports.com
Australia: +61 (0) 7 3608 1366
United States: +1 (213) 214-1818